Lexuan

SEX TOYS

FAQ/Our Service


1. What is the MOQ?

  • For the orders with private label/logo/brand, the common MOQ is 1000pcs for each item.


2. Could we make a trial order with small quantity?

  • Yes, we are acceptable to support customers in the trial order.


3. Will you offer the free samples to check? 

  • Yes, we always send free samples for checking, if your further order is up to 500pcs for each item.


4. Will you offer customized logo and colors?

  • Yes, we support your customized logo screen printe/laser carving on the toy, remote control, charging cable etc.

  • Yes, we can make the customized colors based on your requested Pantone Number.


5. Do you deal with OEM/ODM?

  • We can offer project proposal according to customer's requirements.

  • We can develop the molds according to the customer's project proposal.

  • We can process and produce products for customers based on their molds.


6. Will you offer the sale package and service of design?

  • Yes, we offer the neutro-packing without any logo, if needed, we can stick your logo/brand on the package.

  • We offer the service of art design for free.


7. Will you offer the certifications for your products?

  • We commonly offer the certifications, such as RoHS, CE, MSDS, UN38.3 etc.


8. How can I get the quotations on my interested items?


9. How can I check your product catalog?

  • Pls register and you can download the catalog online.


10. What is the payment term?

  • T/T 30%: 30% deposit upon confirmation of order and 70% is payable against the original B/L second copy.

  • Paypal: only for the order less than US$ 500.


11. What is the delivery time?

  • Within 50 working days upon receipt of the deposit.


12. What is the shipping term?

  • FOB, CFR, CIF, DDP


13. What is the transportation method?

  • By sea, By air, International express(UPS/DHL/FedEx)


14. What is your loading port?

  • Shenzhen, China.


15. Which adult exhibitions you will attend?

  • ADC - Shanghai Adult Exhibition in April.

  • AAE - Asian(Hongkong) Adult Exhibition in August.


16. Could we visit your factory and production line?

  • Welcome to visit our factory, we will provide free pickup service.